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Mondoro Living A Division of Mondoro Company Limited Terms and Conditions of Sale of Goods Mondoro Living a divisions of Mondoro Company Limited ALL RIGHTS RESERVED Use of this site is governed by all the terms and conditions as set forth below. Please read them carefully. Your use of this site indicates that you agree to the terms and conditions. When you place an order with Mondoro or Mondoro Living or any of the Mondoro companies, this indicates your acceptance of these terms and conditions. These terms and conditions shall supersede any previous terms or conditions included with any purchase order, sales contract or invoice, whether or not such terms and conditions were signed by Mondoro Company Limited and Mondoro Living. Mondoro Company Limited and all of its affiliate companies, reserves the right to make changes to this site and to the terms and conditions at any time and without prior notice. COPYRIGHT AND TRADEMARK NOTICE This site is owned and operated by Mondoro Company Limited. Unless otherwise specified, all materials appearing on this web site are the sole property of Mondoro Company Limited. This includes all text, logos, designs, products, photos, and other images, and therefore are the sole property of Mondoro Company Limited Copyright 2008. You may use the content of this site for the sole purpose of shopping, placing an order, and for no other purpose or reason. No material from this site may be copied, uploaded, transferred, reproduced, modified, or posted without the express written permission of Mondoro Company Limited. Any use of material on this site without the express written consent of Mondoro Company Limited is strictly prohibited. Arrival of Goods Mondoro does all they can to ensure that the goods shipped to you will arrive in a professional and safe manner. We strive to use only those courier services that can provide this level of service to our customers. When the goods arrive please follow these simple steps: 1. CHECK PACKING: Carefully check the carton and other packing materials to ensure it is the item you have ordered. If the box is extremely wet, crushed, or otherwise visibly damaged from the outside, please immediately inform Mondoro and the courier company. 2. UNPACK: Carefully unpack the product from the carton. Many of our items are breakable, and contents may shift during transport. Be sure that you have found all the pieces and parts to the product. Some of our pieces may be in separate packing material, so carefully check all the packing material. 3. CHECK GOODS: Carefully check the goods to ensure all the parts, pieces, and other things are in the carton, and the goods are in order. At Mondoro, we photograph each piece before it goes out, so if there is a problem we can check it against the photo we have on record. So please carefully check for any damage or other issues. 4. CONTACT: IF AT ANY TIME YOU HAVE A PROBLEM, PLEASE IMMEDIATELY CONTACT MONDORO either via online phone contact or claims@mondoroliving.com. Damaged and Returned Shipments At Mondoro, we do everything possible to ensure that your products arrive safely and undamaged, but there may be circumstances when damage occurs. For any damage, we sincerely apologize in advance for the inconvenience this may cause you. We also appreciate your help in helping us quickly resolve this matter. In the unlikely case that a shipment has transport or delivery damage, please follow these steps: 1. Contact: Immediately contact Mondoro by e-mail or phone. For customers who do not contact Mondoro within 72 hours of receipt of the goods, Mondoro will not be responsible for the claim. 2. Photograph: Photograph the damage and attach the photo to Mondoro at Claims@mondoroliving.com with an e-mail clearly providing the following information:
a. Name
3. Damage and Return Policy:b. Contact Information c. Date of Purchase d. Date of Delivery e. Delivery Company (If known) f. Order number g. Item number h. Description of the claim or problem associated with your goods.
a. Customer Responsibility:
i. Customers must contact Mondoro within 72 hours from the time the goods have arrived.
b. Mondoro’s Responsibility:ii. Customers are responsible to properly document all damages and reason for the return. iii. For goods obviously damaged during transportation, customers should inform not only Mondoro but also the transportation company. Write a complaint to them about the shipment damage. iv. If goods are required for replacement, customers must pay the shipping fee to return the goods to Mondoro.
i. To address the concerns in a quick matter to resolve the case.
c. Refund Policy: It may take up to 4 weeks to process a refund for a customer. The reason is as follows: ii. To repair, discount, replace, or refund based upon the result of the claim. iii. For goods that need to be replaced, Mondoro will pay the one-way shipping from Mondoro to the customer. Mondoro will not pay the shipment for the goods to be returned to Mondoro. Mondoro will not ship a new product until the product in dispute has been returned to Mondoro.
i. Time period for customer to transport goods back to Mondoro = 5 to 10 business days.
d. 72 Hour Refund Policy: Mondoro has 72 hours from the time goods have arrived for claims or a refund (see policy above). This 72 hour policy means that Mondoro must be contacted about the refund or problem within 72 hours of when the customer has received the goods. Customers who contact Mondoro after this time period may be considered for a partial refund or no refund depending on the cause or reason for the claim. ii. Time to process the claim once returned goods have been received = 3 to 5 business days. iii. Time to bank the refund = 5 to 10 business days. |
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